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Happy Holidays and One Unhappy Return....

December 28th, 2007 at 06:46 pm

I'm half way through the holidays and thought I'd spread some Christmas "cheer" courtesy of Toys R Us (But Customer Service Is NOT).

Today, we ventured to the above mentioned store to return a remote-controlled car that a relative got my daughter.

The car does not work and hasn't since my daughter opened it on Christmas Eve. I explained to the clerk that the person who gave it to us did not give us a gift receipt and all we wanted was a working version of the same toy. The 15-year-old clerk said without a receipt there was nothing he could do even though the car was still in its original box with a Toys R Us label on it and clearly hadn't been run into the ground over the last 72 hours.

I asked very nicely to speak to a manager, but was told they had all gone home for the day (it was 2 p.m. -- those managers at Toys R Us must really have it tough....) In lieu of a manager, I got a 16-year-old clerk who stood there snapping his gum while I explained the situation. He too said he couldn't do anything for me, so I dumped the non-working toy on the floor and said "Well, now that I won't be shopping here ever again, I guess you can have this broken piece of junk that you sold back." (I'm not positive but by the way the clerk jumped back 5 feet, my guess is the car bounced off his foot. Oops....)

Whew ... now that I've vented I feel much better.

Aside from that, we had an enjoyable Christmas and are headed into the home stretch with my mother's annual New Year's Eve bash.

Dear ol' mom is from another country and likes to do it up big for the new year. This year, she had king salmon flown in from some polluted waters off the West Coast. Because she's always off gambling away my inheritance or playing Bingo, she had the fish delivered to my house today. I thought it would be a pound or two of salmon that I could throw in my freezer. Little did I know that she was having a WHOLE salmon delivered and said salmon is as big as my 7-year-old.

Thankfully we're in deep freeze mode here, so the fish is residing on my back porch for the time being. Meanwhile, I'm wondering how much I can get for it on eBay....

7 Responses to “Happy Holidays and One Unhappy Return....”

  1. JanH Says:

    LOL! That makes an awesome fish story!! You should post a picture of that one.

  2. collegemomma Says:

    I second the fish picture! LOL! My husband and I really enjoyed this post, though I'm sorry you had such a hard time with Toys 'R Us.

  3. baselle Says:

    "polluted waters?" I resent that! Big Grin You'll get a better price off of eBay if the fish was filleted.

  4. reginaastralis Says:

    TRU's return policy is a total POS. I don't know how they can get away with not taking back toys that are obviousy theirs (TRU Exclusives) that don't work. Add to that how my friends have been having a hard time getting them to take back lead loaded junk ... I'm not shopping thereif I can get away with it.

  5. M E Says:

    It is hardly a crime to expect ADULT people to be able to retain a receipt and/or to ask for a gift receipt. And if you/they can't/don't/won't . . . . that is THEIR/YOUR fault/problem, not Toys R Us'! @@ And their policy is probably well documented and used to be verbally told to the purchaser. @@

  6. compulsive debtor Says:

    So, M E, what do you suggest someone do if the gift giver is a special needs adult who is extremely sensitive about things like this? Should I have called the giver up and said "The toy you bought doesn't work. Where's the gift receipt?" And then risked having him upset for days. Or should I have expected Toys R Us to be an ethical and responsible company and stand behind the products it sells?

  7. Eric Says:

    apologies about the rant, but the reason behind needing the receipt is that (as all retailers do)the code on the receipt contains info the code on the box does not, which in this case TRU needs in its records for inventory control purposes.

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