Here are two actual money-related things that happened to me over the course of the last week. I am wondering how others would have handled them.
Incident 1: I walked into my local Starbucks last weekend at 12:30 p.m. and ordered my usual -- a venti black iced tea sweetened. I handed the cashier a $50 bill for a drink that cost $2.14 because that was all the cash I had on me (although I did have my debit card with me, but usually don't use it for "personal" purchases like this).
Without even opening the register, the cashier said she couldn't make change and asked her manager what to do. The manager said to give the drink to me for free. Would you have taken the free drink or insisted that the cashier put it on the debit card?
Incident 2: I went to the seafood counter at a grocery store that I had never been in before to buy mussels. The mussels were marked $6.99 for two pounds, but I only needed 18 mussels. The clerk, who clearly didn't work in the seafood department, counted out 18 mussels but couldn't figure out how to print a sticker with the price for 18 mussels. He went to get the guy who usually works at the seafood counter.
The guy walks up, takes one look at my measly 18 mussels and says they could only be sold in the 2-lb netted bags that were in the display case. I said I was making paella and only needed 18 mussels, but if he couldn't sell me less than 2 pounds I would take them all and steam the rest as an appetizer. He then said he would just give the 18 mussels to me for free. Would you have taken the free mussels or insisted on paying for them or the whole 2 pounds' worth?
After I see what all of you would have done, I will share how I handled each situation.
What would you do?
June 13th, 2007 at 10:04 pm
June 13th, 2007 at 10:13 pm 1181769212
June 13th, 2007 at 10:24 pm 1181769890
June 13th, 2007 at 10:26 pm 1181769967
June 13th, 2007 at 10:56 pm 1181771762
The issue with the store not being able to accommodate specific purchases items and they lose out by not getting money. However, this brings out red flags to the manager who needs to rethink how to improve sales and customer needs which is valuable and thus take this as a learning experience. They are the one offered so you should not feel guilty.
June 14th, 2007 at 12:01 am 1181775677
June 14th, 2007 at 01:14 am 1181780073
June 14th, 2007 at 02:03 am 1181782998
June 14th, 2007 at 12:16 pm 1181819785
June 14th, 2007 at 12:49 pm 1181821761
By the way, I have a free coupon for Starbucks in my purse right now, any size, any drink because DH stopped in one day and they had just run out of decaf and the regular wasn't done dripping yet.
June 14th, 2007 at 02:09 pm 1181826573